FAQs | Call us (860) 237 3610 Support Center

What is the cancellation policy?

Each hotel has it's own cancellation policy, some allow same day cancellations, others require more advanced notice, typically 24 or 48 hours.  Your reservation confirmation will have the specific details of the cancellation policy.  Unfortunately, if you fail to meet the hotel's cancellation policy, you will be marked as a no show, you will be charged for the full price of the package.  

If you have meet the cancellation requirements with the hotel please be sure to ask the hotel  for a cancellatioon number.  Then provide that number to us to obtain a full refund of your prepaid hotel room deposit.